refund policy
DMV VAPES – Refund Policy
At DMV Vapes, we work hard to ensure every customer receives quality products in excellent condition. Due to the nature of cannabis, vape, and consumable products, all sales are final. However, we do offer refunds or replacements in specific situations outlined below.
1. All Sales Are FinalFor safety, health, and compliance reasons, we cannot accept returns on:
2. Wrong Item ShippedIf you received the wrong product, contact us within 48 hours of delivery.
We will replace it at no additional cost as long as the product is unopened and unused.
You must provide:
3. Damaged or Defective ItemsIf an item arrives damaged or defective, we will review the issue and may issue a refund or replacement.
Customers must contact us within 48 hours of delivery with:
4. Missing ItemsIf part of your order is missing, notify us within 24 hours of receiving the delivery.
We will review the claim and ship the missing items if verified.
5. Order Delivery IssuesLost or Stolen PackagesDMV Vapes is not responsible for packages that show as delivered but are lost or stolen afterward.
Seized, Returned, or Delayed PackagesWe are not responsible for:
6. CancellationsSame-Day Delivery OrdersSame-day delivery orders cannot be canceled once a driver has been dispatched.
Shipped OrdersOrders cannot be canceled once a shipping label has been created or once the package has entered the mail stream.
7. Quality GuaranteeWe guarantee that all products leave our facility:
8. How to Request a Refund or ReplacementEmail or call our support team:
📧 Support Email: [email protected]
📞 Customer Service: 302-327-4007
🌐 Website: www.dmvvapes.com
Include:
9. Final DecisionDMV Vapes reserves the right to approve or deny any refund or replacement claim based on the evidence provided.
At DMV Vapes, we work hard to ensure every customer receives quality products in excellent condition. Due to the nature of cannabis, vape, and consumable products, all sales are final. However, we do offer refunds or replacements in specific situations outlined below.
1. All Sales Are FinalFor safety, health, and compliance reasons, we cannot accept returns on:
- Opened or unopened vape products
- Cannabis products (flower, vapes, edibles, pre-rolls, concentrates)
- Accessories that have been opened
- Any product that has left our facility
2. Wrong Item ShippedIf you received the wrong product, contact us within 48 hours of delivery.
We will replace it at no additional cost as long as the product is unopened and unused.
You must provide:
- Order number
- Photos of the product received
- Photo of the packaging
3. Damaged or Defective ItemsIf an item arrives damaged or defective, we will review the issue and may issue a refund or replacement.
Customers must contact us within 48 hours of delivery with:
- Clear photos of the damage
- Photo of the package
- Order details
4. Missing ItemsIf part of your order is missing, notify us within 24 hours of receiving the delivery.
We will review the claim and ship the missing items if verified.
5. Order Delivery IssuesLost or Stolen PackagesDMV Vapes is not responsible for packages that show as delivered but are lost or stolen afterward.
Seized, Returned, or Delayed PackagesWe are not responsible for:
- Packages seized by law enforcement
- Packages delayed due to USPS/UPS/FedEx
- Incorrect addresses entered by the customer
6. CancellationsSame-Day Delivery OrdersSame-day delivery orders cannot be canceled once a driver has been dispatched.
Shipped OrdersOrders cannot be canceled once a shipping label has been created or once the package has entered the mail stream.
7. Quality GuaranteeWe guarantee that all products leave our facility:
- Fresh
- Authentic
- Properly labeled
- Sealed
8. How to Request a Refund or ReplacementEmail or call our support team:
📧 Support Email: [email protected]
📞 Customer Service: 302-327-4007
🌐 Website: www.dmvvapes.com
Include:
- Full name
- Order number
- Photos
- Explanation of the issue
9. Final DecisionDMV Vapes reserves the right to approve or deny any refund or replacement claim based on the evidence provided.
